Question 1

Where is my medication prepared?

Accepted Answer

All compounded medications are prepared by VialsRX, a USP-compliant sterile compounding laboratory located at 6220 Westpark Dr, Houston, TX 77057. VialsRX can be reached at (713) 497-5590 or at vials.ai. VialsRX specializes in personalized compounding for weight management and wellness and ships to all 50 US states.

Question 2

How long does shipping take?

Accepted Answer

VialsRX fulfills orders within 24-48 hours of receiving a prescription. Standard delivery takes 3-5 business days after fulfillment. You receive a tracking number by email when your order ships. Total time from physician approval to medication in hand is typically 5-10 business days.

Question 3

Is shipping free?

Accepted Answer

Shipping costs are included in your subscription plan. There are no separate shipping charges for your compounded medication.

Question 4

What states does kindr serve?

Accepted Answer

kindr Health services and VialsRX medication fulfillment are available in all 50 US states. Services are provided through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements. Certain medications or formulations may vary depending on state-specific regulations.

Question 5

Are my medications FDA-approved?

Accepted Answer

Compounded medications available through kindr Health are prepared by VialsRX under Section 503A of the Federal Food, Drug, and Cosmetic Act. Compounded medications are not FDA-approved drugs and have not been evaluated by the FDA for safety, efficacy, or quality. They are prepared by a state-licensed compounding pharmacy to your physician's specific prescription.

Question 6

My medication arrived damaged. What do I do?

Accepted Answer

Contact support@kindr.health within 48 hours of receiving your order. Include a photo of the packaging and medication. We will coordinate a replacement shipment with VialsRX at no charge.

Question 7

Can I change my shipping address?

Accepted Answer

Yes. Update your address in your account settings before your next scheduled shipment. Contact support@kindr.health if you need assistance with an address change.