Question 1

How much does kindr Health cost?

Accepted Answer

kindr Health operates on a monthly subscription basis. Pricing varies by treatment program. Your specific cost is presented during the intake process before you are charged. All pricing is transparent — there are no hidden fees.

Question 2

Can I use HSA or FSA?

Accepted Answer

Yes. kindr Health telehealth services and prescription medications are generally eligible for HSA and FSA reimbursement as qualified medical expenses. We provide itemized receipts for all charges. We recommend confirming eligibility with your plan administrator.

Question 3

When am I charged?

Accepted Answer

Your first charge occurs at signup after physician approval. Subsequent charges occur on the same date each month. You receive an email receipt for every charge at the address on your account.

Question 4

How do I update my payment method?

Accepted Answer

Log in to your kindr Health account and navigate to Account Settings — Billing. You can update your card details at any time. Changes take effect on your next billing cycle.

Question 5

How do I cancel?

Accepted Answer

You may cancel at any time with no cancellation fees. Email support@kindr.health with your account email and a cancellation request. Cancellation stops your next charge and shipment. Medications already compounded and shipped cannot be returned.

Question 6

What is your refund policy?

Accepted Answer

If a physician determines you are not eligible for treatment your consultation fee is refunded in full within 5-7 business days. Monthly subscription fees are non-refundable once a billing period has begun. See our full Refund Policy at home.kindr.health/refund.

Question 7

Does kindr accept insurance?

Accepted Answer

kindr Health is a cash-pay service. We do not bill insurance directly. HSA and FSA funds may be used for eligible services. We are happy to provide documentation for potential out-of-network reimbursement requests.