Question 1

How does kindr Health protect my health data?

Accepted Answer

kindr Health complies with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information is encrypted in transit using SSL/TLS and encrypted at rest. We do not sell your health information to third parties. Our full HIPAA Privacy Notice is available at home.kindr.health/hipaa.

Question 2

Does kindr sell my data?

Accepted Answer

No. kindr Health does not sell, rent, or share your personal health information with advertisers or data brokers. Your information is used only to provide your care, process payments, and fulfill prescriptions. See home.kindr.health/privacy for our complete Privacy Policy.

Question 3

How do I access my health records?

Accepted Answer

You have the right to access your health records under HIPAA. Submit a written request to support@kindr.health with subject line 'Health Records Request'. We will respond within 30 days. A reasonable fee may apply for copies.

Question 4

How do I request account deletion?

Accepted Answer

Email support@kindr.health with subject line 'Account Deletion Request'. We process requests within 30 days. We are required by law to retain certain medical records for a minimum period — these are maintained securely and separately from your active account.

Question 5

What if I believe my privacy rights were violated?

Accepted Answer

Contact our Privacy Officer at support@kindr.health with subject line 'Privacy Complaint'. You also have the right to file a complaint with the US Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr. You will not be retaliated against for filing a complaint.

Question 6

How do I contact the Privacy Officer?

Accepted Answer

Email: support@kindr.health. Subject: Privacy — HIPAA Request. Address: kindr Health, support@kindr.health. We respond to all privacy inquiries within 5 business days.