Frequently asked questions.
What is kindr Health?
kindr Health is a telehealth platform that connects patients with licensed independent providers for GLP-1 weight management care and NAD+ wellness treatments. Clinical services are provided by licensed providers. Compounded medications are prepared by a licensed 503A compounding pharmacy.
Is a prescription guaranteed?
No. A licensed provider reviews your health intake and determines whether treatment is clinically appropriate for your situation. Not all patients will qualify. Prescription is at the sole discretion of the treating provider.
Who are the providers?
All clinical services are provided by licensed independent providers who are licensed in the states where they practice. Arora Health & Aesthetics, LLC provides the clinical care for this program. Our licensed providers serve patients in all 50 U.S. states in accordance with applicable state licensure requirements and telehealth regulations. For provider-related questions, contact medicalcompliance@arorahealthgroup.com. Arora Health's office is located at 300 Lenora Street, Seattle, WA 98121. Learn more at www.arora-health.com.
Which pharmacy fulfills prescriptions?
VialsRX, 6220 Westpark Dr, Houston, TX 77057. Phone: (713) 497-5590. Website: https://vials.ai. Services are available in all 50 U.S. states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements. Please note that certain medications, formulations, or fulfillment options may vary depending on state-specific pharmacy regulations and dispensing restrictions.
Are compounded GLP-1 medications the same as brand-name GLP-1 drugs?
No. Compounded medications prepared by 503A pharmacies are not FDA-approved drugs and are not the same as commercially manufactured brand-name medications. Compounded medications are not evaluated by the FDA for safety, efficacy, or quality. They are prepared by state-licensed compounding pharmacies using pharmaceutical-grade ingredients.
Which states do you serve?
Services are available in 50 US states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements.
Is my health information secure?
Yes. kindr Health complies with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information is encrypted in transit and at rest. We do not sell patient health information to third parties. Please see our HIPAA Privacy Notice for full details.
What is GLP-1 therapy?
GLP-1 receptor agonists are a class of medications that affect appetite regulation and glucose metabolism. They are used in the management of weight-related health conditions when supervised by a licensed provider. A provider evaluation is required to determine whether GLP-1 therapy is appropriate for your situation.
What is NAD+?
NAD+ (nicotinamide adenine dinucleotide) is a coenzyme found in all living cells that plays a role in cellular energy metabolism. NAD+ therapy involves provider consultation followed by administration of a compounded NAD+ formulation. It is not FDA-approved for any specific indication.
How do I contact kindr Health?
You may contact kindr Health at support@kindr.health. Our team is available Monday through Friday, 9am to 6pm Eastern Time. For compliance and regulatory matters please include 'Compliance' in your subject line.
What is your refund policy?
Please review our full Refund Policy at home.kindr.health/refund. Compounded medications that have been shipped cannot be returned due to safety regulations.
How are medications shipped?
Medications are shipped by our licensed compounding pharmacy partner, VialsRX, directly to your address. 24-48 hour fulfillment. Available in all 50 US states.
Do you accept insurance?
kindr Health is a cash-pay service. We do not bill insurance directly. HSA and FSA funds may be used for eligible medical expenses. Consult your plan administrator to confirm.
Can I use kindr Health if I am already taking other medications?
Your provider will review all current medications during your intake evaluation. Certain medications may be contraindications for GLP-1 or NAD+ therapy. The provider's evaluation will determine eligibility.
How do I cancel my subscription?
You may cancel your subscription at any time by contacting support@kindr.health. Cancellation stops future charges. Medications already dispensed cannot be returned.
Who makes the prescribing decisions?
All prescribing decisions are made solely by licensed independent providers. kindr Health does not make clinical determinations, does not employ providers, and does not influence prescribing decisions in any way. Providers licensed in your state review your full intake before any prescription is issued. Treatment is never approved by an algorithm or automated system.